---
title: FAQ
url: 'https://docs.yourclub.ch/en/faq'
markdown: 'https://docs.yourclub.ch/en/faq.md'
lang: en
date: '2026-10-20'
description: 'FAQ I did not receive my invitation. Check your spam folder, then ask your club to check your email address in Members. My link asks for an activation. That''s normal on a new device: click the activation link you received by email. A customer paid but the order is "Pending". Open the order and conf…'
taxonomy:
  category:
    - docs
---

# FAQ

**I did not receive my invitation.** Check your spam folder, then ask your club to check your email address in **Members**.

**My link asks for an activation.** That's normal on a new device: click the activation link you received by email.

**A customer paid but the order is "Pending".** Open the order and confirm the payment; the customer can also declare their payment from their order link.

**Several children of the same family sell.** Your club can **combine** them into a group: one seller access, one name (see [Members and groups](https://docs.yourclub.ch/en/organisation/membres)).

**How do I install the portal on iPhone?** See [Installing the app](https://docs.yourclub.ch/en/vendeur/installer-l-application).

**I want to pause my sale.** On the portal's **Home**, the **Pause** button temporarily closes your shop.

**Where is my poster with my QR code?** The **PDF** icon at the top of the portal downloads your PDF poster.

**I'm a customer: I didn't get a confirmation.** Check your spam folder, then contact your seller: they can find your order in their portal.

- [Troubleshooting](https://docs.yourclub.ch/en/faq/depannage)
- [Glossary](https://docs.yourclub.ch/en/faq/glossaire)

---

## Navigation

- Previous: [Data and security](https://docs.yourclub.ch/en/donnees-et-securite.md)
- Next: [What's new](https://docs.yourclub.ch/en/nouveautes.md)
- Children:
  - [Troubleshooting](https://docs.yourclub.ch/en/faq/depannage.md)
  - [Glossary](https://docs.yourclub.ch/en/faq/glossaire.md)